Instructions

Mobile gear are available for member use on a first-come-first-served basis, save for times reserved by the facility. Bookings may be made in person or by telephone during buisiness hours,  or 24 hours a day, 7 days per week online. Mobile gear may be picked up only during business hours, between 2 p.m. and 4 p.m., Monday through Friday.

Failure

In case of equipment failure or software problems (bugs, crashes, etc.), editing time charges will be waived if the following conditions are met:

-the problem is reported and confirmed by the office as a genuine technical failure or software problem;
-the member/ user ceases the session.

Technical or software problems arising from user error or lack of knowledge cannot be considered technical failures. If the user ceased working, he/she still may be liable for the room rental or cancellation fee. The onus is on the user to have the necessary operational knowledge of the equipment and to consult available manuals before terminating a booking. If in doubt, an orientation for general information or on specific functions may be booked prior to the edit session (during office hours). Please consult the office regarding in-house orientations and workshops.

Cancellation

A cancellation fee will be levied if edit suite cancellations are not received two business days prior to the scheduled booking. If a member fails to arrive for their scheduled booking within one hour after the booking was scheduled to begin, the reservation will be canceled, a fee levied and the suite made available to other members. Waiving of any user charges is at the sole discretion of Charles Street Video.

Cancellation Fee Schedule

The following cancellation fees will apply if cancellations are not made at least two business days in advance of the booking. It is your responsibility to cancel with sufficient notice if there is a holiday. For example, if Monday of a given week is a holiday, a Wednesday booking must be canceled the previous Friday. 

 

Mobile Equipment Cancellation

CSV must receive one week's notice for camera cancellations, or a one-day cancellation fee will be levied. Cancellation notice for all other mobile equipment is 2 business days. It is your responsibility to cancel with sufficient notice in the event of a holiday.

Need additional help?  Contact CSV